Refund policy

Returns Eligibility: Items must be unused, unworn, and in their original condition with tags intact. Returns must be made within 30 days of purchase.

Refund vs. Exchange: We offer refunds to the original payment method or exchanges for items of equal value.

Return Process: To initiate a return, contact our customer service team at contact@offtherailsapparel.com . Return shipping is the responsibility of the customer unless the item is damaged or defective.

Exceptions: Sale items are not eligible for returns or refunds.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or refund.

Timeline: Returns must be made within 30 days of purchase to be eligible for a refund or exchange.

Contact Information: For questions or assistance, please contact our customer service team at contact@offtherailsapparel.com

Legal Disclaimer: We reserve the right to modify this policy at any time.